Frequently Asked Questions

Kent Salon only sells to salon professionals and therefore we
need to verify you are within industry before purchasing our products. The best
way to control this is through an approved account.

What is the maximum file upload size?
The total maximum file size you can upload is 10 MB.

What types of files can be uploaded?
.doc, .xls, .ppt, .pdf.

What types of images can be uploaded?
.png, .gif, .jpg

Can a visitor upload multiple images at once on a single "Upload Image" option?
Yes, users can upload more than one image by selecting multiple images together using CMD or CTRL key on their keyboard and then selecting the Upload button.

If you are having difficulty please contact our customer care team who will be able to assist.

If you have forgotten your password or want to change it, it is really simple to get back into your account. Go to the sign in page, which can be found in the top right-hand corner of the screen. Click on ‘Forgotten your password?’ link and enter your email address. We will then email you a link to reset your password.

If you are having difficulty please contact our customer care team who will be able to assist.

We accept various payment methods, these include VISA, Mastercard, American Express, Maestro, Shop Pay, Apple Pay and Google Pay.  We use a payment gateway called Shopify Payments who process our orders. This means that your customer details and card details are handled by them and securely processed within all government required legislation. 

Yes, shopping with us is 100% secure. We use a payment gateway called Shopify Payments who process our orders. This means that your customer details and card details are handled by them and securely processed within all government required legislation. Should you have any specific concerns please feel free to contact our customer care team who will be happy to give you any further information.

You can view our product aftercare informarmation here.

For access to your data, to make any changes or to request removal, please contact our customer care team.

If you see that a product is currently out of stock, you can click on Notify Me When Available link, then enter your email address. We will then notify you when the product is available to purchase.

We sell through our carefully selected distributors and approved sellers. In order to find out if you are able to become one, please contact hello@kentsalon.com

We wanted to offer salons something that wasn’t available on the high street. A range of products that are technically superior over the ‘average’ brush. Brushes which are made with salon use and home styling at the forefront of their design, construction and capabilities.

Members of the public can only buy Kent Salon brushes from certified salons. Please contact our customer care team and we will find your nearest retailer.

Yes. Kent Salon and Kent Brushes are businesses within the same group.